Service Technician
Summary
Serves customers in the field and in-house by installing and servicing systems and products.
Responsibilities
- Serves existing accounts by analyzing work orders, investigating complaints, conducting tests, resolving problems, and, if necessary, planning daily travel schedules;
- Establishes service by studying system requirements, gathering components and parts, completing repairs, completing installations, and performing acceptance tests.
- Maintains rapport with customers by examining complaints and identifying solutions.
- Suggesting improved methods and techniques; recommending system improvements to management.
- Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Documents service actions by completing forms, reports, logs, and records.
- Maintains customer confidence by keeping service information confidential and following HIPAA requirements.
- Updates job knowledge by participating in educational opportunities and reading professional publications.
- Other duties and responsibilities as assigned.
Essential Education/Experience/Skills
- High School Diploma or GED
- No previous experience is required
Job Type:
Full-time
Pay:
Salary: $38,000.00 - $45,000.00 per year
Travel Bonus: avg. $16,000 per year
Per Diem: avg. $13,500 per year
Total average compensation: $71,000 per year
Benefits:
401(k)
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid Holidays
Schedule:
Monday to Friday
Education:
Associate (Preferred)
License/Certification:
Driver's License (Required)
Willingness to travel:
90% (Required)